313bd Frequently Asked Questions
Direct answers to your questions about accounts, deposits and withdrawals, bonuses, games, and security — all in one place.
Our goal is to make your experience at 313bd as smooth as possible. This FAQ page organises the most commonly asked questions from players in Bangladesh into five sections: account registration, deposits and withdrawals, games and betting rules, bonuses and promotions, and safety and responsible gaming. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Account and Registration
To open an account at 313bd you need an active mobile number, an email address, and a valid national ID card or passport number. Registration is completely free and takes just a few minutes. You must be 21 years of age or older.
No. Under 313bd rules, each person may operate only one account. Attempting to create multiple accounts from the same mobile number, email, or device may result in those accounts being suspended and bonuses being cancelled.
If you have forgotten your password, use the "Forgot Password?" option on the 313bd Login page. A reset link will be sent to your registered email. If the problem persists, contact our 24/7 live chat support — the team is able to assist in Bengali.
Yes, 313bd verifies your account before processing withdrawals. Submit a clear photo of your National ID (NID) or passport, along with proof of your bKash, Nagad, or whichever payment method you use. Verification is usually completed quickly. It is also important for the security of your account.
To close your account, contact us directly via live chat or email at [email protected]. A self-exclusion option is also available if you wish to close voluntarily for responsible gaming reasons. Full details are on the responsible gaming page.
Deposits and Withdrawals
Deposits made via bKash, Nagad, Rocket, or Upay are generally credited to your account instantly. In most cases your balance updates within a few seconds to 2 minutes. If there is any delay, contact our live chat with a screenshot of the transaction.
The minimum deposit at 313bd is ৳300 (the same across all methods). The minimum withdrawal is ৳1,000. Before withdrawing, make sure your account verification is complete and any bonus wagering requirements have been met.
Approved withdrawals generally reach your bKash, Nagad, Rocket, or Upay account within 15 minutes to 2 hours. There may be a slight delay if account verification is pending or on bank holidays, but the team always processes as quickly as possible.
313bd does not impose any fees of its own. However, bKash or Nagad may apply their own transaction charges in accordance with the respective mobile banking provider's rules. Check the official fee schedule of your payment provider for the lowest-cost transaction option.
To deposit with Nagad, first log in to 313bd, then select Nagad from the cashier section and send the specified amount to the merchant number shown. Save the transaction ID. The minimum deposit amount is ৳300.
313bd currently supports four mobile banking methods: bKash, Nagad, Rocket, and Upay. Visa or Mastercard are not accepted directly. If any new payment method is added, an announcement will be made on the site.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to your 313bd account and go to the Cricket section. Select a match and you can bet on various markets including match winner, top batsman, and total runs. You can change or cancel your bet up until the match starts.
Slots games are powered by a Random Number Generator (RNG), which keeps every spin completely independent. RTP (Return to Player) is the theoretical percentage of total bets that is expected to be returned to players over the long term — it is a theoretical average. Each game has its own RTP, which can be found in the game provider's documentation.
Yes, 313bd's live casino games are fully mobile-friendly. You can play directly in an Android or iOS browser (Chrome, Safari) — no separate app download is needed. Make sure you have a stable internet connection for the best experience.
Yes. Live betting is available for the T20 World Cup, IPL, and other international cricket tournaments. In-play options such as over-by-over markets, wickets, and runs are available while the match is in progress. You will find all updates in the Cricket section.
313bd uses software from reputable game providers such as Pragmatic Play, JILI, PG Soft, and Spribe. Each of these providers holds RNG certification from third-party auditors. The platform operates on a fair play policy.
Bonuses and Promotions
313bd offers a 200% bonus on your first deposit, up to a maximum of ৳8,000. Deposit a minimum of ৳300 to qualify. To withdraw the bonus, you must complete 20 times the total bonus amount in wagering. Full terms and conditions are on the terms and conditions page.
A wagering requirement is the number of times you must bet an amount equal to the bonus before you can withdraw it. For example, a ৳1,000 bonus with 20x means you must place a total of ৳20,000 in bets. Different games may contribute to meeting this requirement at different rates.
313bd has three VIP tiers: Bronze — weekly cashback up to 0.4%, Silver — up to 0.8%, and Gold — up to 1.2% weekly cashback. Your tier is upgraded based on your play volume and activity. Higher tiers also receive priority support and special offers.
VIP cashback is paid on a weekly basis. It is typically calculated on a set day each week and credited directly to your 313bd account. You must be actively playing during that week to receive cashback. Check the promotions page for specific timelines and conditions.
Yes, 313bd offers special limited-time promotions during Eid, the BPL season, and other special occasions. Check the promotions section of the platform regularly to catch these offers in time. All promotions have their own validity period and conditions.
Safety and Responsible Gaming
313bd uses SSL encryption technology, which keeps your personal and financial information protected from third parties. The platform operates in a secure and reliable environment. Our privacy policy explains in detail what information is collected and how it is used.
No. 313bd strictly enforces a 21+ age rule. Only individuals aged 21 or older are permitted to register and play. Age is verified at registration and identification may be requested if needed.
Yes. As a responsible gaming tool, you can set your own daily, weekly, or monthly deposit limits. You can also set session limits or take a break for a set period. These options are available in account settings. Full details are on the responsible gaming page.
Self-exclusion is a feature that blocks access to your account for a set period of time. If you feel you are having difficulty controlling your gambling, request self-exclusion via live chat or email. Once activated, it cannot be cancelled before the set period ends.
313bd's support team is available 24 hours a day, 7 days a week via live chat in Bengali. For any issue, click the live chat button on the site or email us at [email protected]. There is no phone or WhatsApp number — all support is provided through chat and email.
Gambling is a form of entertainment, but it can become addictive. If you feel that playing is getting out of your control, please read the advice on our Responsible Gaming page and speak with the support team. Seeking help is a sign of strength.
Still have questions?
Contact support — our team is ready to assist you in Bengali 24/7.
Contact Us
For any question or issue, reach us through any of the channels below.
Live Chat
24/7 support in Bengali. Average response time is very fast. Start directly from the platform.
Email us for complex issues or to send documents:
[email protected]
Hours
Support is available seven days a week, twenty-four hours a day, according to Bangladesh Standard Time (BST, UTC+6).