313bd's Privacy Policy

Personally Identifiable Information

We store the information you provide at the time of registration. This includes:

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for age verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, or Upay number)

Activity-Related Information

We also store information related to your activity on our platform. This includes:

• Betting and gaming history and statistics
• Deposit and withdrawal transaction records
• Login time, logout time, and account access logs
• Customer service contact records
• Bonus and promotion usage information

Technical and Device Information

Some technical information is collected automatically when you visit our site. For example:

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and session data
• Page visit patterns and site navigation information

Service Operations

Your information is primarily used to run our services smoothly. This includes:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and rewards
• Keeping gaming and betting services active
• Providing 24/7 customer service in Bengali

Ensuring Security and Compliance

Information is used to ensure the security and legal compliance of the 313bd platform:

• Detecting and preventing fraudulent activity
• Age verification — account approval only for those aged 21 or above
• Operating anti-money laundering measures
• Monitoring unusual account activity
• Investigating and resolving cybersecurity incidents

Service Improvement

We analyze information to continuously improve our platform and user experience:

• Improving site performance and speed
• Making decisions about adding new games and betting options
• Providing a personalized experience based on user preferences
• Identifying and resolving technical errors

Communication and Notifications

We may contact you to share important information about your account:

• Transaction confirmation messages
• Security alerts and password change notifications
• Promotional offers and bonus information (if you have given your consent)
• Updates regarding policy changes

Types of Cookies

Several types of cookies are used on the 313bd platform. Each has a different purpose:

• Essential Cookies: Required for the basic functionality of the site. Without them, the site cannot work properly. These cookies cannot be disabled.
• Functionality Cookies: To remember your preferences, such as language selection or login details.
• Analytical Cookies: For collecting site statistics and improvement. This information is processed anonymously.
• Security Cookies: Used to detect fraudulent activity and ensure the security of your account.

Cookie Retention Period

Different types of cookies are stored for different durations:

• Session cookies: deleted as soon as the browser is closed
• Persistent cookies: stored until a set expiry date (usually 30 days to 1 year)
• Security cookies: created fresh at each new session

Authorized Third Parties

We may share your information in the following limited circumstances:

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
• Technology Partners: Trusted technology companies that assist in managing the site's infrastructure and security.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may access only the data necessary for game operations.
• Legal Authorities: To fulfill legal obligations or in response to a court order.

What We Never Do

313bd never does the following:

• Sell your personal information to advertisers
• Share information with third parties for marketing purposes without your consent
• Share any information with unauthorized or unknown third parties
• Use your personal information for financial gain

International Data Transfers

In some cases, your information may be processed outside Bangladesh. In such cases:

• We ensure that the receiving party maintains appropriate data protection standards
• All international transfers are completed through encrypted channels
• Necessary contractual safeguards are ensured

Technical Security Measures

Industry-standard technology is used to protect your information on the 313bd platform:

• SSL/TLS encryption — all data transfers are completed through encrypted channels
• All sensitive information stored in the database is kept in encrypted form
• Two-Factor Authentication feature
• Regular security audits and vulnerability testing
• Firewall and DDoS protection measures

Administrative Security Measures

Alongside technical safeguards, we maintain strict security at the administrative level as well:

• Only authorized staff can access sensitive information
• Privacy training is mandatory for all staff
• Detailed logs of information access are maintained
• A rapid response plan is in place for security breach incidents

What to Do in Case of a Security Breach

If we detect a security breach that may affect your information:

• We will notify you by email as quickly as possible
• We will provide full details about the nature and impact of the breach
• We will advise you on the necessary steps to secure your account
• We will provide updates on the steps we have taken to resolve the situation

Retention Policy

Our data retention policy is as follows:

• Active Account: All data is retained while the account remains active.
• Closed Account: After an account is closed, data is retained for a defined period to meet legal requirements.
• Transaction Records: Transaction records are retained for an extended period for financial security and legal compliance.
• Promotional Communications: Once you opt out, no further promotional messages will be sent to you.

Request to Delete Data

You can request to have your data deleted. However, in some cases it may not be possible to delete all data immediately due to legal obligations. To request data deletion, please contact our support team. We will process your request as quickly as possible.

Right to Access and Correct Data

You have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Portability: You can request your data in a commonly used format.
• Right to Object: You can object to the processing of your data for specific purposes.
• Right to Stop Promotional Communications: You can opt out of receiving promotional messages at any time.

How to Exercise Your Rights

To exercise any of your rights:

• Contact our 24/7 live chat support
• Email us at: [email protected]
• We will process your request as quickly as possible and keep you updated

Age Restriction

The 313bd platform is strictly for users aged 21 and above. We do not knowingly collect any data from minors. Age is verified at the time of registration, and if an account holder is found to be underage, that account is immediately suspended and all associated data is securely deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Update Process

313bd reserves the right to review and update this privacy policy from time to time. For any significant changes:

• The date of the change will be clearly noted at the top of this page
• You will be notified of important changes via email
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy
• Previous versions may be made available upon request

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to get in touch with us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7
• Response time: As quickly as possible, in line with Bangladesh Standard Time (BST, UTC+6)

For more information, please also visit our Terms & Conditions and Responsible Gaming pages.